Refund policy
We want you to buy AutoProcess with confidence. If the course is not what you expected, you can get your money back. This page explains exactly how that works.
14-day money-back guarantee
Every plan comes with a 14-day money-back guarantee. If you request a refund within 14 days of your purchase, we refund the full amount you paid. You do not need to give a reason, although feedback helps us improve the course.
How to request a refund
- Email [email protected] from the address you used at checkout, or use the contact form and choose “Refund request”.
- Include your order reference or the date of purchase.
- We confirm the refund by email within 2 business days.
How and when you get the money
Refunds are returned to the original payment method. Card refunds through Stripe usually appear within 5 to 10 business days depending on your bank. PayPal refunds usually appear within 3 to 5 business days. We cannot refund to a different card or account.
After 14 days
After the 14-day window, purchases are final and non-refundable, because by then you have had full access to the materials. If something is wrong with your access or the course is not working as described, contact us and we will put it right.
Upgrades and team plans
Upgrades follow the same rule: the 14-day window starts on the day you pay for the upgrade and applies to the upgrade amount. Team plans can be refunded per seat within 14 days of purchase for seats that have not yet been assigned to a learner.
Chargebacks
If you have a problem, please contact us before opening a dispute with your bank or PayPal. We resolve refund requests quickly and a dispute takes much longer for everyone. Accounts with an open chargeback are paused until the dispute is resolved.
Questions
Anything unclear? Email [email protected]. We reply within one business day.